Shipping Policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Methods

PJM Studio works with reliable shipping partners to deliver your order safely.

Shipping Charges

Shipping charges vary according to the delivery area and are calculated at checkout based on your location and the shipping method selected.

Delivery Time

Estimated delivery times vary by location and courier availability and are provided as a guide only, not a guarantee.

Order Tracking

Tracking details will be shared with you once your order has been dispatched, where available.

Delays

Weather, customs, public holidays, or courier issues may occasionally affect delivery times. We appreciate your patience in these situations.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information at checkout. PJM Studio is not responsible for delays or non-delivery caused by incorrect address details.

Delivery Policy

Delivery Schedule

Deliveries are made during standard business hours, depending on your location and courier availability.

Delivery Confirmation

Some orders may require a signature upon delivery.

Failed Deliveries

If delivery is unsuccessful, the courier may attempt redelivery or contact you directly to arrange a suitable time.

Damaged Packages

Any damage to a package or product must be reported within 48 hours of delivery, along with supporting photos, so that we can assist you promptly. Claims made after this window cannot be accepted.

Missing Orders

If your order does not arrive within the estimated timeframe, please contact our customer support team so we can investigate with the courier.

International Deliveries

Import duties and taxes may apply to international orders and are the customer's responsibility unless otherwise stated at checkout.