Privacy Policy
At PJM Studio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website.
Information We Collect
We may collect your name, contact details, email address, phone number, billing and shipping information, payment details processed securely by third parties, and website analytics data.
How We Use Your Information
Your information may be used to process orders, provide customer support, improve our services, send updates, and maintain website security.
Data Protection
We implement reasonable security measures to protect your information, although no online system can guarantee complete security.
Third-Party Services
Trusted third-party providers may process payments, shipping, analytics, or marketing on our behalf.
Cookies
Our website may use cookies to enhance your browsing experience and analyze website traffic.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
Policy Updates
We may update this policy from time to time, with changes posted on this page.
Returns & Exchange Policy
Return Window
Returns are accepted only within the first 7 days (one week) from the date of delivery. Requests made after this period will not be accepted.
Reporting Damaged or Faulty Items
Any damage, defect, or fault must be reported within 48 hours of delivery, together with supporting photos. This allows us to assess and resolve the issue as quickly as possible.
Size Exchanges
We are happy to exchange an item for a different size where eligible. Size exchanges are subject to the availability of the requested size at the time the request is processed. If the requested size is unavailable, we will let you know as soon as possible so we can discuss the best alternative.
No Refunds or Store Credit
PJM Studio does not offer refunds or store credit for returned products. Eligible returns are processed as a size exchange only, subject to availability as outlined above.
Customized Products
Customized or personalized products are final sale and cannot be returned or exchanged, except in the case of a manufacturing defect reported within 48 hours of delivery.
Condition of Returned Items
Items must be unworn, unwashed, and returned in their original packaging with all tags attached to be eligible for exchange.
How to Start a Return
To begin a return or exchange request, please contact our customer support team within the applicable window with your order number and details of your request.